Over the weekend, reports suggested that Ubisoft is deleting ‘inactive accounts’. This caused panic among gamers in fear that with their accounts deleted, they won’t be able to access their digital game libraries. The video game publisher has now clarified its position on the same.

“Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email,” Ubisoft said in a reply to a tweet that shared an image of an email warning a user of temporarily suspending a user’s UPlay account for inactivity.
“We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us,” it added.

Ubisoft’s reply comes as a confirmation that the link provided in the email that may have been sent to multiple users is not a phishing scam. Those who have received such emails can click the link to avoid account closures by logging into their accounts.
According to the terms of use of service, Ubisoft accounts could be terminated if they have been inactive for longer than six months.
Ubisoft says it is following EU’s GDPR
In a statement to IGN, however, Ubisoft said that it has deleted several inactive accounts ‘for many years now,’ in accordance with the EU’s General Data Protection Regulation (GDPR).
The rules limit the time that companies are permitted to store individual personal information. It also claimed that its policies are “aligned with legal requirements and with the standards of the industry” and that they also serve as fraud prevention.
Additionally, Ubisoft clarified its criteria for account deletion, highlighting that the practice does not it does not include accounts that have purchased games attached to them.
The company also claimed that it has ‘as of today,’ it has never deleted accounts that have been inactive for less than four years. Users can also prevent the account from deletion by logging into connected non-Ubisoft platforms like Steam.