Google’s free-to-use email service, Gmail allows users to sync accounts from other email services like Outlook and Hotmail. This allows users to access their Hotmail or Outlook accounts from their Gmail app. However, due to an outage, users are unable to access other email services from the Gmail app. The tech giant has also confirmed that it is investigating an issue it’s facing with syncing to Microsoft’s servers.
As per Google’s status page, the company has claimed that is working to figure out the issue. The company has also mentioned that it is working with Microsoft on the problem. It is important to note that Outlook has a separate app. However, the Gmail app is the default email client for multiple Android users. Moreover, this app also asks users to add email addresses from other services. So, Outlook users can still check their messages by accessing the service from the mobile app or web browsers.
How is this outage affecting users
According to a report by The Verge, users who are trying to access their Outlook or Hotmail inbox in the Gmail app are either seeing old emails or an error message. The error message says that there is a problem syncing the folder and is also asking users to try again later. Google has claimed that the issue is affecting “all device platforms.”

What is causing this issue
Google has claimed that this issue is being caused by Microsoft’s IMAP servers. The company has also mentioned that Microsoft has acknowledged that its service is also not syncing with “other large mail providers” as well. However, the Outlook Twitter account has reportedly contradicted this claims by responding to customer complaints saying “we’re not tracking any issues on our end.”
The company’s status page didn’t mention any issues with Microsoft’s email service for businesses Exchange. Users are also able to sync Exchange emails using the Gmail app.